Return & Refund Policy

Return & Refund Policy

At Zelvorique™, your satisfaction is important to us. We want every pet product purchase to be a positive experience, and this Return & Refund Policy explains the process for returns, replacements, and refunds.

1. Return Eligibility

We offer a 30-day return period, starting from the date your order is delivered.

To qualify for a return, the item must meet the following requirements:

✔ The product is in its original condition

✔ The item has not been used or altered

✔ The product remains in its original packaging when applicable

✔ Proof of purchase or order information is provided

Returns that do not meet these conditions may not be accepted.

2. How To Request A Return

To begin a return request, please contact our customer support team:

Email:
service@zelvorique.com

Please include:

  • Order number

  • Reason for return

  • Photos or additional details if there is a product issue

Once your request is reviewed and approved, we will provide return instructions and any required shipping information.

⚠️ Please do not send items back before receiving return approval. Unauthorized returns may not be processed.

3. Damaged, Incorrect, or Defective Items

Please check your order carefully after delivery.

If your package arrives with:

  • Visible damage

  • Missing items

  • Incorrect products

  • Manufacturing issues

Please contact us as soon as possible.

Our team will review the situation and work with you to provide an appropriate solution.

4. Items Not Eligible For Return

For safety, hygiene, and product-specific reasons, some items may not qualify for returns.

Non-returnable items may include:

  • Used pet products that cannot be resold

  • Customized or personalized items

  • Gift cards

  • Clearance or final-sale products

  • Items returned without original packaging when packaging is required

Original shipping fees are generally non-refundable.

If you are uncertain whether your item qualifies, please contact us before submitting a return request.

5. Exchanges

If you receive an item that needs to be replaced, we recommend the following process:

  1. Request a return according to our return procedure

  2. Once the original item is approved and processed, place a new order for the replacement product

This allows us to provide the fastest available solution.

6. Refund Process

After your returned item arrives and passes inspection, we will send a confirmation regarding your refund status.

If approved:

✔ Refunds will be issued to the original payment method

✔ Processing may take up to 10 business days

✔ Your bank or payment provider may require additional time before the funds appear in your account

If you have not received your refund after the expected processing period, please contact us at:

service@zelvorique.com

7. Return Shipping Information

A return request must be approved by Zelvorique™ before any item is shipped back.

Return instructions and the appropriate return details will be provided after your request has been reviewed.

8. Contact Us

If you have any questions about returns, refunds, or order assistance, our customer care team is available to help.

Zelvorique™
Email: service@zelvorique.com

Thank you for choosing Zelvorique™.
We appreciate your trust and are committed to creating a smooth and enjoyable shopping experience for you and your pets.