Shipping Policy

At Zelvorique™, we believe the journey of every order matters just as much as the products we create. From the moment you place your order to the moment it arrives at your door, we focus on providing a smooth, reliable, and transparent shopping experience.

This Shipping Policy explains how your order is prepared, shipped, tracked, and delivered.

Our Shipping Approach

Zelvorique™ is dedicated to creating thoughtfully designed pet essentials for modern pet owners and their everyday lifestyles.

To provide a wider selection of products while maintaining efficient inventory management, some items may be shipped directly from trusted fulfillment partners and carefully selected distribution locations.

This approach helps us:

🐾 Offer unique pet products designed for everyday companionship

📦 Maintain efficient fulfillment and product availability

💛 Reduce unnecessary storage and improve the overall shopping experience

We appreciate your understanding as we work to deliver quality products with care and attention.

1. Order Processing & Shipping Costs

Every Zelvorique™ order goes through preparation and quality review before shipment.

Order Processing Time

Please allow:

2–4 business days

for order verification, preparation, packaging, and shipment arrangement.

During Busy Periods

During holidays, promotional events, or high-volume seasons, processing may take up to:

5 business days

We appreciate your patience during these periods as we carefully prepare each order.

Shipping Fee

A standard shipping fee of:

$5.99

applies to all orders.

2. Estimated Delivery Time

Because Zelvorique™ products may be fulfilled through different shipping locations, delivery times can vary depending on destination and carrier conditions.

Please note that these timeframes are estimates and do not represent guaranteed arrival dates.

Factors such as weather conditions, carrier delays, holidays, or customs processing may affect delivery schedules.

3. Tracking Your Order

Once your package has been shipped, you will receive a confirmation email containing your tracking information.

Please keep in mind:

📍 Tracking details may require 1–3 business days to update after shipment confirmation

📦 A temporary lack of tracking movement does not always indicate a delivery issue

🚚 Your package may still be moving through the carrier network during this period

If you have concerns about your shipment status, our support team is happy to assist.

4. International Duties & Taxes

For international shipments, orders may be sent under a delivery arrangement where import fees are not included.

Customers may be responsible for:

• Customs charges

• Import duties

• Local taxes or fees required by their country

Zelvorique™ is not responsible for delays caused by customs inspections or clearance procedures.

International regulations vary by location, and customers are encouraged to review local requirements before placing an order.

5. Order Changes & Cancellation Requests

We begin preparing orders shortly after purchase to ensure faster fulfillment.

If you need to update your shipping information or request a cancellation, please contact us within:

12 hours of placing your order

Email:

service@zelvorique.com

Once your order has entered the fulfillment process, changes or cancellations may no longer be available.

6. Missing, Lost, or Damaged Packages

We want every Zelvorique™ order to arrive safely and in good condition.

Damaged Items

If your package arrives damaged:

Please contact us within 72 hours of delivery and provide:

• Your order number

• Photos of the damaged item and packaging

Our team will review the information and help arrange an appropriate solution.

Lost Packages

If the shipping carrier confirms that your package has been lost during transit:

Zelvorique™ will work with you to provide a suitable resolution, including replacement assistance when applicable.

Our Commitment

At Zelvorique™, every order represents a connection between pets, families, and the moments they share together.

We are committed to providing:

✔ Reliable order processing and delivery support
✔ Clear shipping communication
✔ Carefully prepared pet essentials
✔ Customer-focused assistance throughout your shopping journey

Thank you for choosing Zelvorique™ — bringing more playful moments, comfort, and joy to pets and their families.